Crafting Your Experience
We not only design, build and customize every project in Salem and Portland to the unique needs of our clients using custom-built, sustainable methods and materials; we design, build and customize their experience.
We are effective in, and committed to, communication. For us, there’s no such thing as over-communication. We love hearing what our clients have to say and enjoy asking lots of questions.
We take a team-centered approach to remodeling. Our clients in Salem and Portland are an integral part of the process, a part of the team. We can’t do it without them, and we wouldn’t want to.
We enjoy challenging designs, passionate customer service, expert innovation, and ingenuity. If it can be imagined, we want to do it!
We want our clients to enjoy their experience. We want clients to have fun, and enjoy their relationship with the designers, contractors, and tradesmen working on their construction project. Our clients see a lot of us as we work around their home. We are sensitive to their daily routines and personal space issues, and are easy to have around.
We want to know what our clients want and expect from their experience working with Kraft Custom Construction. In order to find out, we ask a lot of questions throughout the entire process.
“We have had such mixed results with other home remodeling projects and contractors, but this experience has been wonderful. Thank you for all your efforts, your effective communication, and your attention to detail. The workers have been courteous and helpful, and generally kept the place as neat and as functional as possible.“ –K.L.
Our client’s vision is an integral part of our process. We work alongside clients as a trusted advisor and open-minded teammate, helping clients define what they want and need, down to every last detail. It all starts with an initial meeting to determine the scope of the project, and if we are a right fit for one another. Next, we move on to design.
DESIGN: We are dedicated to fulfilling our client’s dreams for their construction project, down to every last detail. This is where we enter into a design/planning agreement with our clients, setting aside an extensive amount of time upfront to produce a design that fits our client’s budget. Upon signing a design/planning agreement, Kraft Custom Construction produces drawings and estimates based on client’s target budget and goals for the project, reviewing them with the client before moving on to the next step in the process.
PRICE: Like we said, we are big communicators. When it comes to pricing your construction or remodel project, we like to be as transparent, forthright and communicative as possible about what things really cost. Whether our client wants something custom built to suit them perfectly, or they want to work backward from a budget, this is a very important conversation to have upfront. It will not only determine materials selected, labor employed and scope of work completed; it will directly determine our client’s experience of the process. We want clients to have a wonderful experience and part of that is financial transparency with no surprises. Once design has been agreed upon and costs have been estimated, we start building!
BUILD: We are meticulous in our project management – everything from communication, timeliness, efficiency, anticipating issues and heading them off before they start – we want it to go as smoothly as possible. A day by day schedule ensures we have planned the project out to a specific completion date. Our dedication to asking questions and partnering with clients throughout the entire process really pays off during the construction phase. This is where clients get to kick back and trust everything is being taken care of, because it is.
ENJOY: The project is complete. Our client’s kitchen remodel, bathroom expansion or basement conversion is better than they could have imaged. Kraft Custom Construction was there throughout the entire process. Our client’s are so glad they didn’t go with that other contractor, the one with the rock bottom prices and vague contracts. It was done right the first time. There’s nothing like that kind of peace of mind.
Kraft Custom Construction is rated 5 stars out of 5 by Houzz.com (see our reviews in Salem and Portland).